CompTIA A+ (220-1002)

A+ is the industry standard for launching IT careers into today’s digital world.

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CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.
  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment.   
  • Trusted by employers around the world to identify the go-to person in end point management & technical support roles.
  • Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

      Two people working on a computer

9 skills that you master & validate with CompTIA A+


    Identifying, using, and connecting hardware components and devices


    Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS


    Use an icon and text to communicate the value proposition and share the specific benefits of your offering. What makes it unique in your market?


    Explain types of networks and connections including TCP/IP, WIFI and SOHO




    Identify and protect against security vulnerabilities for devices and their network connections


    Install & configure laptops and other mobile devices


    Compare & contrast cloud computing concepts &set up client-side virtualization


    Follow best practices for safety, environmental impacts, and communication and professionalism

What's Included In This Course:

  • 5 Instructors
  • CompTIA A+ 220-1001 Practice Book
  • Over 300 Presentation Slides
  • Over 50 Videos
  • Call Or Email The Instructor With Questions
  • Open Discussion Forum

Requirements For This Course

  • There are no specific prerequisites as the course covers all the topics in detail

  • CompTIA recommends having 9-12 months of on-the-job experience before taking the A+ exam. This is recommended but not required.

  • A basic familiarity with computers and networks is helpful.

Lab Simulator (LabSim) For A+™

Lab Simulator for CompTIA A+ provides hands-on experience for candidates intending to prepare for A+ certification.

The software comes with several ready made labs.  Lab exercises -currently 50+ labs are included.  


Communicate With Your Instructor

  • Each course has a discussion Forum where you can chat with fellow students as well as the instructor.
  • Have a question about this course?  Call and speak to your instructor directly 5 days a week.
  • Email your instructor 24/7.
  • Every week all student taking this course can participate in a live video group chat with your instructor.

Companies That Use CompTIA A+

Take Aways

All Students Will Be Able To Download The Following

  • Videos

    Besides watching more than 50 training videos in this course, you will be able to also download additional 50 Official CompTIA A+ videos to watch offline.

  • Study Slides

    Download over 100 Official CompTIA A+ presentation slides broken down into categories.

  • Exam Book

    Download The CompTIA A+ Core 1 220-1001 Exam book. This book includes questions and answers and A+ simulator.

Jobs That Use CompTIA A+

  • Service Desk Analyst

  • Help Desk Tech

  • Technical Support Specialist

  • Field Service Technician

  • Associate Network Engineer

  • Data Support Technician

  • Desktop Support Administrator

  • End User Computing Technician

  • System Support Specialist

Course Curriculum

  1. 1
    • Start Here - Course Overview

    • CompTIA 220-1001 Core 1 exam objectives

    • CompTIA A+ 220-1002 Core 2 Exam Objectives

    • CompTIA A+ 220-1002 Cliff-Notes-v1

    • Understanding How A Computer Works

    • Learning the Inside Of the Computer

    • Overview of the CompTIA A+ exam

    • Pre- test

    • Download Labs

    • About The Pre-Test

    • Download Lab Simulator

  2. 2
    • Understanding This Lesson

    • Installing And Configuring PC Components

    • Interfaces And Common Connections

    • PC Components

    • Peripheral Devices

    • How To Install And Remove Expansion Cards

    • How To Install And Remove Peripheral Devices

    • Quiz - Installing and configuring PC Components

  3. 3
    • Understanding This Lesson

    • Installing, Configuring and Troubleshooting Internal Components

    • BIOS and UEFI

    • Installing Power Supply

    • Troubleshooting Internal Components

    • Configuring a Custom PC

    • How To Install And Upgrade Processors

    • How To Configure And Update System Firmware

    • How To Install A Power Supply Unit

    • Guidelines For Troubleshooting Power And Cooling Issues

    • Guidelines for Troubleshooting Input And Output Devices Issues

    • How To Install Thick And Thin Client Personal Computers

    • Quiz -Installing, Configuring and Troubleshooting Internal System Components

  4. 4
    • Understandng This Lesson

    • Display And Multimedia Devices

    • Troubleshooting Display Device

    • Install And Configure Multimedia Devices

    • How To Install And Configure Displays

    • Guidelines For Troubleshooting Display Issues

    • Quiz - Installing , Configuring and Troubleshooting Display and Multimedia Devices

  5. 5
    • Understanding This Lesson

    • Installing, Configuring, And Troubleshooting Storage Devices

    • Storage Devices

    • Removable Storage

    • RAID - Redundant Array

    • Troubleshooting Storage Devices

    • How To Install And Configure Mass Storage Devices

    • Guidelines Troubleshooting Raid Issues

    • Guidelines For Troubleshooting Optical Drives

    • Quiz - Storage Devices

  6. 6
    • Supporting and Troubleshooting Laptops

    • Install and Configure Laptop Hardware

    • Troubleshooting Laptop Issues

    • Troubleshooting OS And App Issues

    • Upgrading Laptop System Components

    • Quiz - Laptop

  7. 7
    • Mobile Device Types

    • Connecting and Configuring Mobile Device Accessories

    • Mobile Device Network Connectivity

    • Supporting Mobile Apps

    • Support Mobile Device Security

    • Troubleshoot Mobile Device Issues

    • Connecting And Configuring Mobile Device Accessories

    • How To Configure Email Accounts

    • Troubleshooting Mobile Device Security

    • Quiz - Mobile devices

  8. 8
    • Maintaining Laser Printers

    • Maintaining Inkjet Printers

    • Maintaining Impact, Thermal and 3D printers

    • Printer Installation and Configuration

    • Troubleshooting Printer Issues

    • Installation and Configuration of Imaging Devices

    • Maintaining Inkjet Printers

    • Installing And Configuring Imaging Devices

    • Laser Printer Print Defects

    • Quiz - Printers

  9. 9
    • Network Infrastructure Concepts

    • Network Hardware Devices

    • Wireless Networks

    • Internet Connection Types

    • Network Configuration Concepts

    • Network Services

    • Network Protocols - QUIZ

    • Networking Tools - QUIZ

    • Networking - UDP and TCP QUIZ

    • Network Devices -QUIZ

    • Quiz - Wireless Networking

  10. 10
    • Configuring and Troubleshooting Networks

    • Install and configure SOHO networks

    • SOHO Network Security

    • Configuring Remote Access

    • Troubleshooting Network Connections

    • Configuring IOT Devices

    • How To Configure Other Network Connections

    • Quiz - Networking

  11. 11
    • Implementing Client Virtualization

    • Cloud Computing Concepts

    • Cloud Computing and Virtualization Quiz

  12. 12
    • Understanding This Lesson

    • Supporting Operating Systems

    • Troubleshooting Methodology

    • Windows Features And Tools

    • Managing The File Systems

    • Manage Disks in Windows

    • Managing Devices in Windows

    • Understanding Your Operating System

    • Editing The Windows Registry

    • Copying Files And Folders At The Command Prompt

    • Quiz - Support Operating Systems

  13. 13
    • Understanding This Lesson

    • Installing, Configuring and Maintaining Operating Systems - Linux

    • Installing, Configuring and Maintaining Operating Systems - MAC OS

    • Installing Operating Systems

    • Operating System Maintenance

    • How To Configure And Use Linux

    • How To Configure And Use Mac OS

    • Backing Up Data And Setting

    • Checking Compatibility For OS Installation Or Upgrade

    • Maintaining Operating Systems

    • Quiz -OS

  14. 14
    • Maintaining and Troubleshooting Microsoft Windows

    • Managing Windows Performance

    • Troubleshooting Windows

    • How To Install And Maintain Windows Applications

    • Quiz - Troubleshooting Windows

  15. 15
    • Managing Users, Workstations and Shared Resources

    • Configuration of Shared Resouces

    • Configuring Active Directory Accounts and Policies

    • Managing Windows Local Users And Groups

    • Joing A Domain

    • Managing Login Scripts

    • Unlocking Domain Accounts And Resetting Passwords

    • Quiz - Resource sharing

  16. 16
    • Security Concepts

    • Vulnerabilities and Threats

    • Physical Security Measures

    • Eavesdropping Threats

    • Quiz - Security Basics

  17. 17
    • Securing Workstations and Data

    • Implementing Data Protection Policies

    • Data Protection during Incident Response

    • Implementing Security Best Practices

    • Quiz- Security - Advanced IR, Best practices

  18. 18
    • Detection, Prevention and Removal of Malware

    • Troubleshooting Common Workplace Security Issues

    • Reducing Malware Effects

    • Quiz - Malware

  19. 19
    • Environmental Impact and Controls

    • Document Creation and Maintenance

    • Change Management

    • Disaster Prevention and Recovery

    • Basic Scripting

    • Professionalism and Communication

    • Implementing Disaster Recovery And Prevention Methods

    • Quiz - Misc. topics

  20. 20
    • Quiz - core 1 and core 2 questions

    • Ten Tips on taking and passing the - COMPTIA A+ exam

All Students Will Receive A Certificate Of Completion

All Students will receive a certificate of completion in CompTIA A+ training.

Exam Details

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content: 

  • Demonstrate baseline security skills for IT support professionals 
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software 
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting 
  • Support basic IT infrastructure and networking Configure and support PC, mobile and IoT device hardware 
  • Implement basic data backup and recovery methods and apply data storage and management best practices

Exam Codes CompTIA A+ 220-901 and 220-902
(Academy customers use the same codes)

Candidates must complete both 901 and 902 to earn certification. Exams cannot be combined across the series.            
 CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)

Candidates must complete both 1001 and 1002 to earn certification. Exams cannot be combined across the series.
Launch Date December 15, 2015  January 15, 2019 
Exam Description CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.            

            CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.            
 CompTIA A+ 220-1001 covers mobile devices, networking technology, hardware, virtualization and cloud computing and network troubleshooting.

 CompTIA A+ 220-1002 covers installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.  
Number of Questions Maximum of 90 questions per exam  Maximum of 90 questions per exam 
Type of Questions Multiple choice questions (single and multiple response), drag and drops and performance-based Multiple choice questions (single and multiple response), drag and drops and performance-based 
Length of Test 90 Minutes per exam  90 Minutes per exam 
Passing Score 220-901: 675 (on a scale of 100-900)
            220-902: 700 (on a scale of 100-900)            

220-1001: 675 (on a scale of 100-900)
220-1002: 700 (on a scale of 100-900)

Recommended Experience 9 to 12 months hands-on experience in the lab or field             9 to 12 months hands-on experience in the lab or field 
Languages English, German, Japanese, Portuguese, French, Spanish (Modern), Simplified Chinese and Thai  English at launch. German, Japanese, Portuguese, Thai and Spanish

English retired July 31, 2019.
German will retire October 25, 2019.
Japanese will retire January 31, 2020.
Other languages will retire October 1, 2019.

 TBD - Usually three years after launch 
Price There is a charge for the exam Voucher.           There is a charge for the Exam Voucher.

If You Have Coupon/Voucher Code Apply It At Checkout